Commitment to Privacy

At Oakland Plumbing Pty Ltd (ABN 34 655 891 419) we value your privacy and are committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we handle information about our customers and visitors to our website. Personal information means any details that identify you or could reasonably identify you.
 

What We Collect

We may collect personal information when you use our website, contact us, or engage our services. This can include:

• Your name, phone number, address, and email address.

• Information about your property or plumbing job request.

• Billing or payment details where required.

• Feedback or other details you choose to share with us.

• Any other information which we may need to promote our goods or services.

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We may also collect general website usage data, such as your IP address and browser type, to improve the way our site works.
 

How Information Is Collected

Information may be collected when you:

• Submit an enquiry or request a quote through our website.

• Contact us by phone, SMS, or email.

• Engage us for our services.

• Interact with us in person.
   

We may also receive information from third parties, such as suppliers or subcontractors, when needed to carry out our services.
 

How We Use Information

We use your personal information to:

• Provide plumbing services and prepare quotes.

• Communicate with you about our services, bookings, updates, and invoices.

• Improve the way we deliver our services.

• Meet our legal and regulatory obligations.

• To provide you with information about our ideas or other products or services that may interest you.

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We may contact you by phone, SMS, or email where it is relevant to the services you have requested.
 

Sharing Information

We will not disclose your personal information to any third parties without your consent, unless it is necessary to deliver our services or required by law. This may include sharing information with:

• Our employees, contractors, and trusted service providers.

• Professional advisers, insurers, or suppliers.

• Subcontractors, such as electricians, where their work is needed to complete your job.
   

In rare cases, we may disclose information to comply with legal obligations or if our business ownership changes. We do not sell or rent personal information to third parties.
 

Data Security

We take steps to protect your information from unauthorised access, loss, or misuse. This includes both electronic and physical safeguards. However, no method of transmitting data online is entirely secure, and we cannot guarantee absolute security.
 

Access and Corrections

You can request access to the personal information we hold about you. If you believe the details we hold are incorrect or outdated, you may ask us to update or correct them. In certain circumstances, we may refuse access as permitted by law.
 

Privacy Concerns and Complaints

If you are concerned about how your information is handled, please contact us:

Oakland Plumbing Pty Ltd
Email: info@oaklandplumbing.com.au
 

Changes to This Policy

We may review and update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will take effect from the time it is posted.
 

Website Information and Cookies

When you visit our website, we may collect non-identifying information such as browser type, device details, and the pages you visit. This helps us improve site performance and user experience.
 

Our website may use cookies to track usage patterns and improve your browsing experience. Cookies do not harm your computer. You can disable cookies in your browser settings, but some features of the site may not function as intended.
 

Our website may also include links to external websites. We are not responsible for the privacy practices of other websites and recommend you review their privacy policies before providing personal information.
 

Contact Us

 

If you have any questions about this Privacy Policy, or wish to access, update, or correct your personal information, please contact us:
 

Oakland Plumbing Pty Ltd
Website: www.oaklandplumbing.com.au
Email: info@oaklandplumbing.com.au