Step 1: The "Kill Switch" (Finding the Isolation Valve). Most modern homes in Cairns are fitted with an isolation valve (also known as a stop cock) located on the wall near the toilet's base.

Our guide for Cairns homeowners helps you safely troubleshoot minor issues to know what you can fix and when to avoid DIY for serious, expert-only repairs.

Case Study We received a call from a customer in Freshwater, Cairns  who had tried to fix a blocked toilet themselves. They had...